Thirty days from the day it arrives to change your mind, on any watch, for a full refund to the card you paid with. This page covers what condition it needs to be in, who pays the postage, how long the money takes, and exactly how to start.
#How to return a watch
Four steps, start to finish
- Step 1Day 0
Email us
Send your order number and the reason to support@goshopcara.com, within 30 days of delivery. A photograph helps if something is wrong with the watch.
- Step 2Within 1 business day
We reply with your returns number
You get a returns authorisation number, the correct return address in writing, and a prepaid label if the return is our fault.
- Step 3When it suits you
Pack and post it
Original box, all packaging and papers, returns number written on the outside of the parcel. Use a tracked and insured service.
- Step 4Within 2 business days of arrival
We inspect and refund
We check it against your order and release the refund the same day we approve it.
The whole process is driven by one email. If you are not sure whether your return qualifies, send it anyway and ask — we would rather tell you than have you guess.
#What condition it needs to be in
The standard is simple: it has to be sellable as new. A watch you have tried on indoors is fine. A watch you have worn out of the house usually is not.
Returnable
- Unworn, in the same condition it reached you
- Original box, papers, manuals and spare links included
- Protective stickers on the case back and clasp still in place
- Bracelet unsized, or sized with every removed link returned
Refused, or reduced
- Scratches, scuffs or marks from wear
- Protective stickers removed
- Sized bracelet with links missing
- Missing box, papers or accessories
- Engraved, modified or serviced by someone else
If a watch arrives in a condition we cannot accept in full, we tell you the deduction and the reason before we process anything — and you can always ask for the watch back instead at no cost.
Where a watch shows light wear but is still sellable, we may apply a restocking deduction of up to 15% rather than refuse the return outright. We always state the amount and the reason in writing first.
#Who pays the return postage
It depends on why it is going back
Insure the parcel for the full value of the watch whichever route you take. Until it reaches us it is still your property, and an uninsured parcel that goes missing is not something we can refund.
#Before you seal the parcel
Worth two minutes
Write the returns authorisation number on the outside of the parcel, not just on a note inside. It is what lets the warehouse match your parcel to your order on arrival instead of setting it aside.
#Your refund
What happens to the money
- Step 1Day 0
Your parcel arrives
The warehouse logs it against your returns number.
- Step 2Within 2 business days
We inspect it
We check the reference, the condition and the completeness of what you sent.
- Step 3Same day we approve
We release the refund
It goes back to the card or PayPal account you paid with. We do not issue store credit unless you ask for it.
- Step 45–10 business days
Your bank posts it
Card refunds typically take 5 to 10 business days to appear; PayPal is usually faster. This part is outside our control.
We email you the moment the refund leaves our side, so you know the delay after that is with your bank rather than with us.
Your refund includes the purchase price and any sales tax you paid. The original outbound shipping charge is refunded when the return is our fault, or when you return an entire order within the 30 days.
#Exchanges
#After the 30 days
The return window is for changing your mind. A manufacturing fault is a different matter and is covered for two years from delivery under our 24-month warranty — that covers movement failure, water ingress within the rated depth, and clasp or crown faults, with postage paid both ways.
#Cancelling instead
If the watch has not shipped yet, you do not need a return at all. Cancel the order for a full refund with nothing deducted — see the Cancellation Policy.
#Your legal rights
This policy is offered in addition to your rights under US consumer law, not instead of them. Nothing here limits your statutory rights regarding goods that are faulty, not as described, or not fit for purpose.
#Questions
Email support@goshopcara.com with your order number. A person replies within one business day, Monday to Friday. If you are close to the end of your 30 days, send the email now — the date we receive it is what counts, not the date you post the parcel.
Last reviewed: September 16, 2026.