Track Your Order
How to find your tracking number and what each status means.
Every order gets a tracking number by email as soon as the parcel is scanned by the carrier, USPS for USPS Standard or FedEx for FedEx Plus Express. This page explains how to find it, what each status actually means, and when a quiet tracking page is a problem rather than normal.
#Three ways to find your tracking
In the order you should try them
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Step 1Fastest
Your email
Search your inbox for GoShopCara and the word shipped. The tracking number and a direct carrier link are in that message. Check the spam folder before assuming it did not arrive.
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Step 2Also instant
Your account
Sign in at your account page and open the order. The tracking number appears next to the order status.
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Step 3Same business day
Ask us
Email support@goshopcara.com with your order number. We reply with the live status. Use this if the email never came and you checked out as a guest.
#What each status means
Carrier language is vague by design. Here is what each one means for your watch specifically.
From payment to doorstep
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Step 1Processing
Payment confirmed
We have your payment and the watch is reserved. Nothing is moving yet and no tracking number exists, because there is no parcel to track.
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Step 2Preparing
Inspection and packing
The watch is being checked against your order, time-set and packed. This takes up to 5 business days, and it is where much of the wait happens.
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Step 3Shipped
With the carrier
The parcel has been handed over and scanned. Your tracking number goes live within about 24 to 48 hours of this point.
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Step 4In transit
Moving through the network
USPS Standard takes 15-21 business days and crosses from Hong Kong and through US customs before USPS takes over. FedEx Plus Express takes 2-5 business days. Gaps between scans are ordinary.
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Step 5Out for delivery
On the van today
It is on a vehicle and should arrive during the day. Carriers do not give a precise time window.
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Step 6Delivered
The carrier has marked it delivered
Film the unboxing before you open it. If you cannot find it, check the porch, side door, mailbox, mailroom, building reception and immediate neighbours before contacting us.
Statuses do not always appear in a straight line. A parcel can show In transit, then nothing for several days, then Out for delivery, that is the network, not a fault.
#When tracking looks wrong
Work down this list before emailing us
There is no tracking number at all
If it has been more than 5 business days since you ordered and you have no shipping email, something is wrong, email us. If it has been less, we are still in the preparation window and no parcel exists yet.
The number does not work yet
Allow 24 to 48 hours from the shipping email. Until the carrier completes the first scan the number exists but has nothing attached to it.
Nothing has moved for a few days
Normal, especially with USPS Standard. Scans are recorded at handovers between facilities, and an international parcel can go several days without a new scan while it is flown to the US and cleared through customs.
Nothing has moved for a long time
If there has been no update for 7 business days on USPS Standard, or 3 business days on FedEx Plus Express, email support@goshopcara.com with your order number and we open a trace with the carrier the same day.
It went to the wrong city
Usually normal. Parcels route through sorting hubs that are nowhere near your address, and a detour of several hundred miles is routine.
It says delivered but nothing is here
Give it 24 hours, carriers sometimes scan a parcel as delivered before it physically arrives. Then check with everyone in the building. If it still has not appeared, tell us within 7 days of the delivery scan.
#If the parcel is lost
The risk while a watch is in transit is ours, not yours.
What happens after you report it
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Step 1Day 0
You tell us
Email support@goshopcara.com with your order number and what the tracking shows. One line is enough.
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Step 2Within 1 business day
We open a trace
The carrier investigates, which means searching the last facility that scanned it.
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Step 3Up to 10 business days
The trace runs
This is the carrier’s timeframe and we cannot shorten it. We update you as it progresses rather than leaving you to chase.
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Step 4On the outcome
Re-shipped or refunded
If the parcel is not found we ship the order again at no cost, or refund you within 5 business days if we cannot.
#Delivery without a signature
We do not require a signature by default, because demanding one causes more failed deliveries than it prevents. The carrier uses its own judgement about whether an address is safe to leave a parcel at.
If you would rather not risk a doorstep delivery
Tell us before dispatch, once the parcel is collected, delivery instructions have to go through the carrier directly, and we cannot change them for you.
#Questions
Email support@goshopcara.com with your order number and we send the current status the same business day. If the parcel is already late or already shows a problem, say so in the subject line.
Last reviewed: October 21, 2026.