Shipping Policy
Free USPS Standard on every order, or FedEx Plus Express for $59.
We ship to addresses in the United States with a choice of two services: USPS Standard, free on every order, or FedEx Plus Express for $59 when you want it sooner. Both are tracked. This page tells you exactly what each one costs, how long it takes, and what happens if something goes wrong.
#Your two shipping options
You choose the service at checkout. The price is charged once per order, however many watches are in it, and there is no minimum spend for free shipping.
The two services, in full
Both prices are the whole cost: no handling fee, no fuel levy, no remote-area surcharge and no customs bill at the door. The service you choose changes the transit time only; preparation takes the same time either way.
#How long it takes
Two separate clocks run between your payment and your doorstep. The first is our preparation time. The second is the carrier’s transit time. They run one after the other, not at the same time, and confusing them is the most common reason people think an order is late.
What happens to your order, step by step
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Step 1Day 0
You place the order
Payment is confirmed and the specific watch is reserved against your order.
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Step 2Within 5 business days
We inspect it
We check the reference against your order, set the time, confirm it is running, and check the case, crystal and bracelet before it is packed.
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Step 3Within 5 business days
We pack it
The watch goes in its manufacturer’s box, then into a plain outer carton. Nothing on the outside says what is inside.
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Step 4On dispatch
The carrier collects it
USPS Standard or FedEx Plus Express, whichever you chose at checkout. Your tracking number is emailed when the parcel is handed over.
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Step 5After dispatch
In transit
USPS Standard takes 15-21 business days. FedEx Plus Express takes 2-5 business days.
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Step 6On arrival
Delivered
Signature is not required by default. Film the unboxing before you open the parcel, see below.
You get an email at step 1 and at step 4. If you have not had the dispatch email by the end of the fifth business day, something is wrong, tell us.
#Film the unboxing
Please record a video every time you open one of our parcels, even if you do not expect a problem. It is required for any claim about a missing, damaged, faulty or wrong item, and without it we cannot accept the claim.
What the video needs to show
One continuous take. A video that is cut, edited, joined from several clips, or started after the parcel was opened cannot be accepted.
#What shipping costs
USPS Standard costs nothing, on any order. FedEx Plus Express is a single $59 charge per order, regardless of how many watches are in it. There is no handling fee, no fuel levy and no customs bill waiting for you at the door.
#Where we ship
We deliver to the United States only, all 50 states, including Alaska and Hawaii, plus Puerto Rico, Guam, the US Virgin Islands and the other US territories. We do not ship anywhere else at present, and we cannot make an exception by arrangement.
We deliver to
- All 50 US states, including Alaska and Hawaii
- Puerto Rico, Guam, USVI and other US territories
- Residential addresses
- Business and office addresses
We cannot deliver to
- Any address outside the United States
- PO boxes and parcel lockers
- Freight forwarders and parcel-reshipping services
APO/FPO/DPO military addresses are handled case by case, email us before ordering and we will tell you honestly whether the carrier will accept it.
#Where your order ships from
Two addresses are involved in this business and they do different jobs. Sending something to the wrong one is the single most expensive mistake you can make on this site, so both are set out plainly.
Portion A of Unit 2, G/F, 7 Kai Hing Road
Kowloon Bay, Kowloon
Hong Kong
Your order leaves from here. This is a warehouse and is not staffed for customer correspondence.
1159 Trek Trail Heights #106
Colorado Springs, CO 80921
United States
Correspondence and legal notices only. This office does not receive parcels.
#Tracking your parcel
A tracking number is emailed to you as soon as the carrier scans the parcel. It is also shown against the order in your account, and the Track Your Order page explains what each status means.
When tracking does not look right
The tracking number does not work yet
Allow 24 to 48 hours from the dispatch email. Until the carrier completes the first scan, the number exists but has nothing attached to it.
Tracking has not moved for a few days
Normal in transit, especially with USPS Standard. The parcel crosses from Hong Kong and clears US customs before USPS takes over, and there can be several days between scans.
Nothing has moved for a long time
If there has been no update for 7 business days on USPS Standard, or 3 business days on FedEx Plus Express, email support@goshopcara.com with your order number and we will open a trace with the carrier that day.
It says delivered but nothing is here
Check the porch, side door, mailbox, mailroom, building reception and with immediate neighbours first, as the large majority turn up. If it has not appeared within 24 hours, tell us, within 7 days of the delivery scan.
#If something goes wrong
The risk while a watch is in transit is ours, not yours. What we need from you is the unboxing video and a quick report, because every claim has to reach us within 7 days of delivery.
Missing, damaged, faulty or lost, what to do
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Step 1Before opening
Start recording
Film the sealed parcel with the label visible, then open it and show every item, in one continuous take with no cuts or edits.
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Step 2Within 7 days of delivery
Email us
Send the video (or a link to it), photos of any damage and your order number to support@goshopcara.com. Seven days from delivery is the deadline for any claim.
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Step 3Within 1 business day
We respond
We confirm we have everything we need and tell you what happens next.
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Step 4Once approved
We put it right
Missing or faulty items are re-shipped at no cost to you. If we cannot re-ship, or a parcel is confirmed lost, we refund you within 5 business days.
#Getting the address right
We ship to the address exactly as you type it at checkout. Please read it once more before you pay, this is the one part of the process we cannot fix for you afterwards.
Worth thirty seconds before you pay
Once the carrier has collected the parcel we cannot redirect, recall or reroute it.
#Questions
Email support@goshopcara.com with your order number. A person replies within one business day, Monday to Friday. If your question is about a parcel that is already late or already damaged, say so in the subject line and we will move it to the front.
Last reviewed: October 21, 2026.