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Cancellation Policy

Cancel free of charge while your order is being prepared.

Last updated October 21, 2026

You can cancel an order at no cost while we are still preparing it, which takes up to 5 business days. Once the parcel has been handed to the carrier it can no longer be cancelled or recalled.

Up to 5 daysthe window you have, because that is our preparation time
$0deducted to cancel before dispatch
1 emailyour order number and the word cancel is all we need

#The one thing that decides everything

There is a single moment that changes what happens: when the parcel is scanned by the carrier, USPS or FedEx. Before that scan we can stop the order in the warehouse. After it, nobody can, not us and not the carrier, because a parcel in transit cannot be recalled or redirected.

#Cancelling before dispatch

What to do, and what we do

  1. Step 1Right now

    Email us

    Send your order number to support@goshopcara.com with cancel in the subject line. The subject line matters: it is what moves your message to the front of the queue.

  2. Step 2Within 1 business day

    We check the warehouse

    We confirm whether the parcel has been handed over. If it has not, the order is stopped immediately.

  3. Step 3Within 5 business days

    You are refunded in full

    The whole amount, watch, any shipping charge and tax. Nothing is deducted and no reason is required.

  4. Step 45-10 business days

    Your bank posts it

    The wait after we release the refund is your bank’s processing time, not ours.

We confirm by email either way, including when we are too late, you are never left guessing whether it worked.

#After it has been dispatched

Once the parcel is with the carrier the order can no longer be cancelled, and we do not accept change-of-mind returns. If something is wrong when it arrives, missing, damaged, faulty or not what you ordered, film the unboxing in one continuous take and email us within 7 days of delivery. The full terms are in the Refund & Returns Policy.

#Changing an order instead of cancelling

Some things we can change before dispatch without cancelling anything. Email us and ask, the answer is often yes.

We can usually change

  • The delivery address, before the parcel is collected
  • A typo in your name or contact details
  • Adding a gift note

We cannot change

  • The watch itself, cancel and reorder instead
  • Anything at all once the carrier has collected it
  • The payment method used for the original charge
  • The currency, all orders are in USD

#Orders we cancel ourselves

Occasionally we are the ones who cancel. It is uncommon, and when it happens you are told why rather than left to notice.

Reasons we cancel

  • The watch turns out to be damaged or not as described in stock
  • A pricing error that is obviously wrong, not merely generous
  • Our payment processor flags the transaction for review
  • We cannot deliver to the address given

What we never do

  • Part-ship an order and charge you for the rest
  • Substitute a different watch without asking you first
  • Cancel without telling you the reason
  • Keep any part of your money

#Questions

Email support@goshopcara.com with your order number. A person replies within one business day, Monday to Friday. If you are trying to stop an order going out, put cancel in the subject line and send it now rather than waiting for office hours, the timestamp is what counts.

Last reviewed: October 21, 2026.