FAQ
Answers to the questions we are asked most often.
#Are these genuine watches?
Yes. Every watch sold on this site is new and genuine, supplied in its original packaging with its documentation. We are a retailer, not the manufacturer, GoShopCara stocks and sells them.
#Do the watches come with a warranty?
Yes, 24 months against manufacturing defects, handled by us. Full terms are on the warranty page.
#Can I return a watch if I change my mind?
No. We accept claims for items that arrive missing, damaged, faulty or not as ordered, reported within 7 days of delivery with a full unboxing video. Please check the size and details on the listing before you order, or email us and we will help you choose. See the refund and returns policy.
#How long does delivery take?
Orders are prepared within 5 business days. USPS Standard is free on every order and takes 15 to 21 business days in transit; FedEx Plus Express takes 2 to 5 business days for $59 per order. In total that is about 16 to 26 business days with USPS, or 3 to 10 with FedEx. Full detail, including Alaska, Hawaii and US territories, is on the shipping policy page.
#Do you ship outside the United States?
Not at present. We ship within the US only.
#How do I contact a person?
Email support@goshopcara.com and one of us will reply within one business day, Monday to Friday.
#Ordering
Who makes the watches?
Their manufacturers do; the brand of every watch is named on its listing. GoShopCara is a retailer, not a manufacturer: we buy the stock, list each watch with its full specification and handle the sale, the delivery and anything that needs sorting out afterwards.
Are the movements reliable?
Yes. The watches use proven quartz and automatic calibres that any competent watchmaker can service.
Can I change or cancel my order?
Yes, any time before it ships. Email us straight away, orders ship within 5 business days.
Do you offer gift wrapping?
Not currently. All watches ship in their original presentation box, which is gift-ready.
#Shipping
Where do you ship?
Within the United States, including Alaska, Hawaii and US territories. See the Shipping Policy for costs and timeframes.
How long does delivery take?
Orders are prepared within 5 business days. USPS Standard is free on every order and takes 15 to 21 business days in transit; FedEx Plus Express takes 2 to 5 business days for $59 per order.
What if my parcel is lost or arrives damaged?
Both services are tracked and the risk in transit is ours. Tell us within 7 days of delivery, with your unboxing video for anything damaged or missing, and we re-ship at no cost or refund you.
Do I need to film the unboxing?
Yes, if you might ever need to make a claim. Start recording before the parcel is opened, with the shipping label visible, and keep filming in one continuous take, no cuts or edits, until every item is out. Without it we cannot accept a claim for a missing, damaged, faulty or wrong item.
#Returns and warranty
What is your return policy?
Report anything missing, damaged, faulty or wrong within 7 days of delivery, with a full unboxing video recorded in one continuous take. Missing or faulty items are re-shipped at no cost, and approved refunds are issued within 5 business days. Change-of-mind returns are not accepted. Full details on the Refund & Returns Policy page.
How long is the warranty?
24 months from delivery, covering defects in materials and workmanship. See the Warranty page.
#The watches
Will the watch fit my wrist?
Each listing states case diameter, lug-to-lug length and strap length. As a rough guide, a 38-40 mm case suits most wrists; over 42 mm suits larger wrists. Bracelets can be sized with the included tool or by any jeweller.
Is the water resistance rating safe for swimming?
50 m (5 ATM) is fine for showers and surface swimming. 100 m and above is suitable for swimming and snorkelling. Avoid operating the crown underwater on any watch.
#Still have a question?
Email: support@goshopcara.com
Hours: Mon-Fri, 9:00 AM to 6:00 PM (MT)