What our 24-month warranty does — and does not — cover
A plain-language version of the warranty: what is covered, the exclusions we will actually enforce, and what happens when you make a claim.
Warranty pages are written by lawyers. This is the version we would tell you across a counter. The formal warranty page is what applies if the two ever disagree.
Covered, 24 months from delivery
- The movement stops, or runs outside the accuracy we state (±10 s/day automatic, ±15 s/month quartz) after we have regulated it.
- Crown, pushers, or clasp stop working.
- Moisture under the crystal, provided the case has not been opened and the water rating was respected.
- Hands, indices or the date disc come loose.
- Lume, dial print or coating flaking off on its own.
Not covered, and we do check
- Scratches, dents, scuffs and worn straps. These are wear, not defects, and a steel watch will pick them up in the first month.
- Damage from a drop or knock. A cracked crystal after a fall is not a defect.
- Water damage from hot showers, an unscrewed crown, or use beyond the rating.
- Batteries after the first 12 months.
- Anything after the case has been opened by someone other than us or an authorised watchmaker.
How a claim works
- Email support@goshopcara.com with your order number, a description, and a photo or short video. We reply within one business day.
- If it sounds covered, we send a prepaid label. You post the watch in its box inside another box.
- We inspect within 5 business days of receiving it. Most covered faults are repaired; if we cannot repair it we replace it with the same model, and if that model is gone we refund you in full.
- Return shipping to you is on us. Repaired watches keep the remainder of the original warranty.
What if it is not covered?
We will tell you plainly, quote a repair price if we can do it, and return the watch either way at no charge. No one is ever billed without agreeing first.
A note on the first 7 days
If a watch arrives faulty, do not wait for the warranty. Report it within 7 days of delivery with your unboxing video under our refund and returns policy; it is faster, and we re-ship a replacement at no cost.
