Need To Make A Return?

Hopefully you love everything you have purchased, but if something does not work out, select the option that best suits your needs!

Return Eligibility Requirements

ALMOST all items are eligible for a return, please see below for exceptions & rules:

• Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.
• Original tags (if applicable) must be attached & intact.
• If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
• Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:

How To Make A Return

• Return for an exchange:
• We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).
• Return for a refund:
• Must be postmarked within 14 days of the delivery date.
• Return shipping costs are the customer’s responsibility.
• The shipping cost can vary from $5 up to $25 depending on the weight of the returning package.
• How to send a return:
• Send back the return yourself, using whichever shipping method you prefer (address provided below)
• When mailing a return:
• Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our warehouse!
• Please provide either the original receipt or include a piece of paper with your name and order number in the package.
• Send returns to the following address:

CARA
ATTN: Returns Department
4577 Equestrian Drive
Hudsonville, MI 49426

• Returns are processed within 5 business days of receipt and you will be e-mailed when we process your return!
• Returns that do not meet our eligibility requirements are subject to a restocking fee (this restocking fee can vary from $3 up to $25 depending on original purchase price of the item or items).