Welcome to the QHomeLife FAQ. Below you will find answers to the questions we hear most often about our products, shipping, returns, and payments. If you do not see your question here, email us at support@goshopcara.com and we will be glad to help — we typically reply within one business day.
Shopping at QHomeLife
What does QHomeLife sell?
QHomeLife is an online home goods store. We sell home décor and furnishings for every room — area rugs, accent furniture, lighting, bedding and linens, decorative pillows and textiles, serveware and décor accents — organized by room: Living Room, Bedroom, Kitchen & Dining, Bathroom, Entryway, Outdoor & Patio and Home Office. Every product page lists the item’s specifications, materials, dimensions, and price, so you know exactly what you are ordering before you buy.
Are your products genuine brand-name items?
Yes. We sell only genuine products. Each listing displays the manufacturer, the manufacturer part number (MPN), and the GTIN (barcode number) where applicable, so you can verify exactly which item you are purchasing. We do not sell replicas, imitations, or unbranded substitutes represented as brand goods.
How do I know if an item is in stock?
Our catalog shows live stock status on every product page. If an item is shown as in stock when you order, it will ship within our standard processing time of 1–3 business days. If an item is out of stock, it cannot be added to your cart, so you will never be charged for a product we cannot supply.
Shipping & Delivery
Where do you ship, and what are your shipping costs and delivery times?
We ship to addresses within the United States. FedEx Standard Shipping costs $20.00 on every US order and is shown clearly at checkout before you pay.
Our delivery timeline is:
| Stage | Timeframe |
|---|---|
| Order processing | 1–3 business days |
| Total delivery time (from the order date) | 7–15 business days |
The 7–15 business day delivery window is measured from the date you place your order and already includes the 1–3 business days of processing, so there is no need to add the two together.
How do I track my order?
You will receive an order confirmation email as soon as your order is placed. Once your order ships — within 1–3 business days of ordering — we send a shipping confirmation email that includes your tracking number and a link to the carrier’s tracking page. Please note that a new tracking number may take a short time to show its first scan after the label is created. If your tracking has not updated or your order has not arrived within 15 business days of the order date, email support@goshopcara.com with your order number and we will investigate right away.
Can I change or cancel my order?
Yes, as long as your order has not shipped. Email support@goshopcara.com as soon as possible with your order number and the change you need (different address, different item, or cancellation). Because orders are processed within 1–3 business days, we can usually make changes during that window. Once an order has shipped, it can no longer be changed or cancelled. Because we only accept returns for damaged, defective, or incorrect items (see below), please double-check dimensions, colors, and quantities before your order ships.
Returns & Damaged Items
What is your return policy?
We accept returns and issue refunds only for order problems — items that arrive damaged, defective, incorrect, or incomplete. We do not accept change-of-mind returns, so please review product details carefully before ordering. To report a problem:
- Email support@goshopcara.com within 7 days of delivery with your order number and clear photos of the item and its packaging.
- Our team reviews your report within 1 business day and arranges a free replacement or a full refund — you never pay return shipping for a covered problem.
- Please do not ship anything back unless we ask you to; in most cases photos are all we need. See our Returns & Refunds page for full details.
What should I do if my item arrives damaged or defective?
We are sorry if this happens — please contact us within 7 days of delivery at support@goshopcara.com with your order number and clear photos of the damaged item and its packaging. Photos allow us to resolve the claim quickly and file it with the carrier. Once your claim is confirmed, we will send a replacement or issue a full refund, whichever you prefer, at no additional cost to you.
Payments & Pricing
What payment methods do you accept, and is checkout secure?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. All payments are processed over an encrypted (SSL/TLS) connection by a PCI-compliant payment processor. Your full card details are handled by the payment processor and are never stored on our servers.
Do you charge sales tax?
Yes. A 10% sales tax is applied to U.S. orders and is shown clearly at checkout before you confirm payment. The total shown at checkout — your items, tax, and FedEx Standard Shipping ($20.00) — is the final amount you pay.
Our Company & Product Care
Do you have a physical showroom I can visit?
No. QHomeLife is an online-only retailer, and we do not operate a showroom or walk-in retail location. Our business office is located at 825 Eastern Bypass, Richmond, KY 40475, United States. This office does not accept visitors or walk-in returns; the fastest way to reach us is by email at support@goshopcara.com.
How should I care for my rugs, textiles, and décor?
Proper care keeps your pieces looking their best for years. General guidelines:
- Rugs: Vacuum regularly using suction only (turn off the rotating beater bar), blot spills immediately with a clean, dry cloth rather than rubbing, rotate the rug every few months for even wear, and use a rug pad to prevent slipping and reduce friction. Have deep cleaning done professionally.
- Textiles: Always follow the care label on the item. When machine washing is permitted, use a cold, gentle cycle with mild detergent and lay flat or line dry to protect fibers and colors.
- Décor: Dust with a soft, dry cloth and keep items away from direct sunlight, heat sources, and excess moisture to prevent fading and warping.
Item-specific care instructions, where applicable, are listed on the product page and included with your order. If you are unsure how to care for a particular piece, email support@goshopcara.com and we will help.